OSU Office of Financial Services

Student Center

You can Pay Tuition (for Students), and access your Statement of Account (Current Quarter), Direct Deposit, TOPP, FERPA-Bursar Release, Off-term insurance, and 1098T information by linking to the Student Center.

Pay Tuition

Tuition and Fees can be paid in the following ways:

Guardian Epay Instructions

The Guardian Epay functionality allows a student to permit parents, guardians, or others to make a payment to their tuition and fees account.

Make a Payment

Students can facilitate payments from the green Make a Payment button in the Finances section of their Student Center in the SIS. Students can access their Student Center from http://buckeyelink.osu.edu/. This is the fastest and safest way to post a payment to your account.

Mail a Payment

To mail a payment, under the “Finances” section in the Student Center web page (one of the blue bars), click on the green button called Make a Payment. Next, choose Mail a Payment further down the page for a payment coupon and for instructions on mailing a payment.

Mail the payment coupon and your payment by the due date to:

Office of the University Bursar
The Ohio State University
Dept 0997
Columbus OH 43271-0997

Credit Card Payments

The Office of the University Bursar accepts MasterCard, Discover, and American Express for online payment of tuition and fees related charges. Students can access this payment option in the Finance section of their Student Center, and guardians can choose this as a payment option at https://commerce.cashnet.com/osupay. Students and guardians who choose to use this payment option will be charged a 2.75% convenience fee by our vendor. This fee is non-refundable.

Credit Card FAQ's

Student Credit Card Instructions

Guardian Credit Card Instructions

Educational Computer Systems, Inc. (ECSI)

The Ohio State University has contracted with ECSI to generate your monthly billing statements, process your loan payments and provide customer service for your University and campus-based Federal loans. ECSI is committed to protecting the confidentiality of information that individuals entrust to the company. Therefore, ECSI does not sell personal information about current or former borrowers to anyone. Safeguard provisions have been instituted to ensure compliance with the Gramm-Leach Bliley Act (GLBA). For further information regarding ECSI, please login to http://borrower.ecsi.net.

Email: cservice@ecsi.net
Phone: ECSI Customer Service - (888) 549-3274

Before Loan Payment Begins

Online exit interviews are required for all borrowers of University and campus-based Federal loans when the borrower is graduating or no longer enrolled at least half-time (excluding the summer term).

Complete the Exit Interview by logging into http://borrower.ecsi.net. To access your exit interview, you will need the following information:

• Ohio State’s School Code (59)
• Your account number (social security number)
• Password (your PIN number)
◦ To obtain your pin number, contact ECSI at (888) 549-3274
• Click on “My Account Menu”
• Go to My Account and then click on "Exit Interview"

Loan payments begin following the Grace Period of your loan. A Grace Period is that period of time after the borrower graduates or ceases to be enrolled at least half-time. Grace periods can range between 0-12 months, depending on the type of loan. Failure to complete the exit interview(s) will result in a hold being placed on your account which can prevent the borrower from obtaining transcripts, grades, diplomas and blocking future registration.

Loan Repayment

Loan repayment begins at the conclusion of the grace period for each loan. The grace period is a period of time after borrowers graduate, leave school or drop below half-time enrollment when they are not required to make payments. The total amount of the loan, plus accrued interest and any collection costs must be repaid.

All loan payments are due on the 25th of each month.
Payments (checks or money orders with your account number) can be made payable to:

The Ohio State University/ECSI
181 Montour Run Road
Coraopolis, PA 15108

To make an on-line payment, simply access the website of ECSI at http://borrower.ecsi.net and login by using the following information:

School Code: 59
SSN#: Your nine-digit Social Security number
PIN#: Located on your bill (if you do not have a bill, please contact ECSI’s Customer
Service at (888) 549-3274)

If you are unable to repay your loan, there are a variety of options available to you depending on the type of loan(s). Please review the options below:

Loan Consolidation (available on all loans except University Loans and Primary Care Loans)

Direct Consolidation Loans allow borrowers to combine one or more of their Federal loans into a new loan that offers several advantages. A consolidation loan may ease the strain on a borrower’s budget by lowering the borrower’s overall monthly payment.

There are several ways that a borrower can apply for a Direct Consolidation Loan:

• Express Phone Application – (800) 557-7392
• E-mail at loan_consolidation@mail.eds.com
• On-line at http://www.loanconsolidation.ed.gov
◦ Click on the “Application Home” tab

Deferment
Deferment is a temporary postponement of payments for borrowers during which time interest does not accrue. A borrower must request deferment and provide The Ohio State University with the required documentation.

Perkins Loans: to request forbearance, please contact ECSI’s Customer Service at (888) 549-3274 or access The Ohio State University Request for Forbearance/Hardship/Unemployment Deferment form by going online to http://borrower.ecsi.net and choosing the DOWNLOAD FORMS button. Click on The Ohio State University option and follow the instructions for completing the form. All forms, along with the appropriate documentation, should be returned to: The Ohio State University/ECSI, 181 Montour Run Road, Coraopolis, PA 15108.

Health Profession Loans, Nursing Loans, Primary Care Loans and Loans for Disadvantage Youths: to request a deferment, please access The Ohio State University Request for the Health Profession Deferment Form by going online to http://borrower.ecsi.net and choosing the DOWNLOAD FORMS button. Click on The Ohio State University option and follow the instructions for completing the form. All forms, along with the appropriate documentation, should be returned to: The Ohio State University, Office of the University Bursar, 2nd Floor, 281 W. Lane Avenue, Columbus, Ohio 43210.

Forbearance (excludes University Loans)
Forbearance is a temporary postponement of payments for borrowers who find they are experiencing a financial hardship, poor health, or other extraordinary circumstance. Interest continues to accrue on your loan.

Perkins Loans: to request forbearance, please contact ECSI’s Customer Service at (888) 549-3274 or going online to http://borrower.ecsi.net and choosing the DOWNLOAD FORMS button. Click on The Ohio State University option and follow the instructions for completing the Request for Forbearance/Hardship/Unemployment Deferment form. All forms, along with the appropriate documentation, should be returned to: The Ohio State University/ECSI, 181 Montour Run Road, Coraopolis, PA 15108.

Health Profession Loans, Nursing Loans, Primary Care Loans and Loans for Disadvantage Youths: to request forbearance, please contact The Ohio State University at (614) 292-1056.

Cancellation (Perkins Loans are eligible)
Cancellation of part or all of a loan is available on Perkins loans where a borrower is employed in selected fields. Please refer to your promissory note or go on-line to http://studentaid.ed.gov/repay-loans/forgiveness-cancellation/charts to view the Federal Perkins Loan Cancellation and Discharge Summary Chart.

To request a Perkins cancellation, please contact ECSI’s Customer Service at (888) 549-3274 or going online to http://borrower.ecsi.net and choosing the DOWNLOAD FORMS button. Click on The Ohio State University option and follow the instructions for completing the Request for Deferment / Cancellation form and then choosing the appropriate form for your employment type.

Rehabilitation (Perkins Loans and Long- Term University Loans are eligible)
Rehabilitation is an option that a borrower may request to assist in bringing a loan current. Eligible borrowers must request rehabilitation. Loan rehabilitation is achieved by making nine consecutive, on-time payments. After successfully completing the nine consecutive payments, the borrower will again be eligible for all remaining benefits from the original promissory note. In addition, the default will be removed from the borrower’s credit bureau report.

To request rehabilitation, contact ECSI at (888) 549-3274.

Discharge (All loans except University Loans)
Total and Permanent Disability Discharge: a borrower may be eligible for a Total and Permanent Disability (TPD) Discharge on your Federal Perkins loan if you are unable to engage in any substantial gainful activity because a medically determinable physical or mental impairment that: can be expected to result in death; has lasted for a continuous period of not less than 60 months, or can be expected to last for a continuous period of not less than 60 months.

Perkins Loans—to request a TPD Discharge please log online to http://borrower.ecsi.net and choosing the DOWNLOAD FORMS button. Click on The Ohio State University option and follow the instructions for completing the Total and Permanent Disability Discharge form. All forms, along with the appropriate documentation, should be returned to: The Ohio State University, Bursar’s Office 2nd Floor, 281 W. Lane Avenue, Columbus, Ohio 43210 or contact Collection Services at (614) 292-1056.

Health Profession Loans, Nursing Loans, Primary Care Loans and Loans for Disadvantage Youths: to request a TPD Disability Discharge, please contact The Ohio State University at (614) 292-1056.

Student Loan Accounts Receivable ePay

To access the feature you will need the following information:

1. Ohio State’s School Code (59)
2. Account Number (printed on your bill)
3. Password (the PIN # printed on your bill)

Login Now

When you click on the "Login Now" link, you will be directed to the website of the Educational Computer Systems Inc. (ECSI) to make your payment. OSU utilizes their computer system "Stand A Loan" (SAL) system to administer student loans. The Office of Financial Services has been in partnership with ECSI since 1993. You may make your payment on the ECSI website that will be posted to your student loan account overnight.

ECSI is committed to protecting the confidentiality information that individuals entrust to the company. Therefore, ECSI does not sell personal information about current or former borrowers to anyone. Safeguard provisions have been instituted to ensure compliance with the Gramm-Leach Bliley Act (GLBA). For further information regarding ECSI, please logon to www.ecsi.net.

For questions:
Email: bursar@osu.edu
Phone: (614) 292-1056

Hold Information

Faculty Rule 3335-9-16 provides that an administrative hold will be placed on a student's record if that student has failed to comply with an obligation imposed by the University or has an overdue debt or fine. Students with administrative holds will be denied certain services, including, but not limited to, registration, receipt of grades, transcripts or diplomas. Students with such holds who attempt to graduate will not be processed or receive their diplomas until their hold is cleared.

If you have been informed that you have a hold on your record, you should contact the University office which has initiated that hold. The office which initiated the hold will inform you as to the nature of the hold and the specific procedures you will need to follow to obtain a clearance of the hold. You may not be able to complete the registration/fee payment process until you have cleared the hold.

The hold will be removed after you have satisfied the requirements outlined by the department that initiated the hold. It is important that you complete this process, leaving sufficient time for the hold clearance to be processed, to avoid delays in receiving your schedule. Should you have further questions, contact the appropriate office listed below.

To view any negative indicator holds on your account, sign into your ‘Student Center’ in SIS. The ‘Holds’ section on the right hand side of your ‘Student Center’ in SIS will display information regarding any holds that you may have. Clicking on the information will provide you with the information for the nature of the hold and the department to contact to help you resolve it. Please contact the department to discuss what steps you need to take to resolve the hold on your account.

Basic FAQs

What is our office phone number?
(614) 292-1056

What is our office address?
Office of the University Bursar
The Ohio State University
Student Academic Services Building, 2nd Floor
281 West Lane Avenue
Columbus, OH 43210-1132

What are our office hours?
8:00-4:00 on Monday-Thursday
9:00-4:00 on Fridays

What is our office email address?
bursar@osu.edu

What is our office fax number?
(614) 292-1106 OR (614) 292-0545

Tuition and Fees Assessment FAQs

What is this charge?

Why am I being charged a non-resident fee?

Why am I being charged Forfeiture Fees?

Can I cross a fee off of my bill?

How much is tuition?

How can I find out what next year's tuition costs will be?

When are fees due?

Why am I being charged a late fee?

Can I appeal a late fee or appeal for reinstatement?

Can I pay fees with a postdated check?

Where can I obtain an explanation of the tuition and fees on my Statement of Account?

What is this charge?
For an explanation of charges, please click on the following link: http://registrar.osu.edu/policies/feesexplanation.asp.

Why am I being charged a non-resident fee?
For information about the non-resident fee, please click on the following link: http://registrar.osu.edu/residency/index.asp.

Why am I being charged Forfeiture Fees?
For a list of the forfeiture fee periods, please click on this link: http://registrar.osu.edu/policies/feesexplanation.asp.

Can I cross a fee off of my bill?
Do not make adjustments to the Statement of Account by crossing charges off or making notations to the Statement of Account. Crossing charges off of the bill will only result in an unpaid balance.

How much is tuition?
The cost of tuition is broken down on the fee charts available at: http://registrar.osu.edu/FeeTables/MainFeeTables.asp.

How can I find out what next year's tuition costs will be?
Future costs of attendance may only be estimated when the board of trustees meets to approve new tuition rates. Typically the new costs are available online June of the upcoming school year at the following link: http://registrar.osu.edu/FeeTables/MainFeeTables.asp.

When are fees due?
For more information about fee payment please click on the following link: http://enrollmentservices.osu.edu/tuition-fee-policyAU11.html.

Why am I being charged a late fee?
To avoid late fees, fees must be paid online, postmarked, or paid in person on or before the fee payment deadline. Fees that are paid after the deadline will be subject to late payment penalty; housing may assess separate late fees. For more information about late fees, please click on the following link: http://registrar.osu.edu/policies/applellatereview.asp.

Can I appeal a late fee or appeal for reinstatement?
Late fees may be appealed with the Student Services Center. Students whose registration has been revoked for non-payment of fees may appeal for reinstatement with the Student Services Center. For more information about the appeals process, please click on the following link: http://registrar.osu.edu/policies/applellatereview.asp.

Can I pay fees with a postdated check?
The Office of the University Bursar (OUB) will not honor the post date on a check. Any checks submitted to the Office of the University Bursar, regardless of the date written on the check, will be processed upon receipt.

Where can I obtain an explanation of the tuition and fees on my Statement of Account?
To obtain an explanation of fees, click here: http://registrar.osu.edu/policies/feesexplanation.asp.

Tuition Option Payment Plan (TOPP)

What is TOPP?

What is the payment schedule for TOPP?

Is there a TOPP enrollment fee?

How do I sign up for TOPP?

I am a sponsored student. How do I enroll in TOPP?

How does TOPP work?

How do I make TOPP payments?

What are my important financial responsibilities and what are the penalties?

What is TOPP?
TOPP is Ohio State's Tuition Option Payment Plan which allows students and their families to divide the cost of tuition, housing, and fees into installment payments during the term.

What is the payment schedule for TOPP?
To help with the transition to semesters, Ohio State has increased the number of installment payments available through TOPP to four per semester for the 2012-2013 academic year.

TOPP payment schedule for 2012--2013
Term	1st payment due	2nd payment due	3rd payment due	4th payment due
AU 2012	Aug. 15, 2012	Sept. 15, 2012	Oct. 15, 2012	Nov. 15, 2012
SP 2013	Dec. 31, 2012	Jan. 31, 2013	March 1, 2013	March 31, 2013

Is there a TOPP enrollment fee?
The TOPP enrollment fee for both autumn 2012 and spring 2013 will be waived.

How do I sign up for TOPP?
To participate in TOPP, students must enroll each semester through their Student Center. Enrollment in TOPP is open once fees are calculated for the term and remains open through the first Friday of classes.

To enroll:
1. Log in to your Student Center via http://buckeyelink.osu.edu.
2. Click on Account Inquiry in the Finances section.
3. Select the Payment Plan tab.
4. Select a plan, review the installment schedule, agree to the terms, and enroll in the payment plan.
5. Open your Statement of Account to view the installment amounts and installment due dates.

I am a sponsored student. How do I enroll in TOPP?
Students who have a third-party contract (a sponsor is paying your fees) and are interested in joining TOPP should contact Sponsored Programs in the Office of the University Bursar at bursar@osu.edu.

How does TOPP work?
Once enrolled in TOPP, financial aid will apply first to the entire balance. The Statement of Account will adjust to show the remaining amount due for each installment and the installment due dates.
Note: After the first Friday of classes, TOPP installments will only adjust if charges decrease. Any addtional or increased charges will be due on the date shown on the Statement of Account.
The first TOPP installment is due on the initial payment due date, which is always seven days prior to the first day of class. The remaining payments are due about every 30 days (see table).

How do I make TOPP payments?
The preferred method for paying tuition and fees, including TOPP payments, is online from a checking or savings account, but Ohio State will accept MasterCard, Discover, and American Express. For details and payment options, go to: http://ssc.osu.edu/your_student_account.html.

What are my important financial responsibilities and what are the penalties?
All TOPP installments must be paid on or before the due date (see table above). Failure to pay installments by the assigned due dates will result in late fees. Students who fail to pay the first installment by the 2nd Friday of classes will be dropped from all enrollments for non-payment. Failure to pay a subsequent installment by the listed due date will result in a hold, which will cause services to be withheld, including obtaining current quarter grades, registering or enrolling, receiving a transcript, or borrowing books or equipment. Incurred late fees, including separate fees assessed on behalf of University Residences and Dining Services, and fees for returned checks and associated charges, cannot be paid in installments and are due immediately.

Employee Fee Authorization (EFA) FAQs

Am I eligible to receive the EFA benefit?

How do I receive my EFA benefit?

I just registered, why isn't my EFA on my account?

Will I receive a late penalty if the DFA doesn’t post by my due date?

My EFA is not covering all of my tuition.

Why isn't my EFA covering all of my fees?

I just changed my hours and now my authorization is wrong. When will it be fixed?

Will my EFA cover my forfeiture fees if I drop a class?

What happens if I change jobs or quit?

Am I eligible to receive the EFA benefit?
OSU Human Resources Benefits determines eligibility for the EFA benefit. The eligibility criteria can be found in the Faculty and Staff Tuition Assistance Program Guidelines available at: http://hr.osu.edu/benefits/eb_tuitionassistance.aspx.

How do I receive my EFA benefit?
No application is necessary. If you are an eligible employee, your EFA will post to your Statement of Account after you register.

I just registered, why isn't my EFA on my account?

Your EFA will post automatically to your Statement of Account by your due date.
If this does not occur, contact Benefits Customer Service at (614) 292-1050 or by e-mail at: service@hr.osu.edu to be sure the Office of Human Resources has all the necessary information regarding your eligibility.

Will I receive a late penalty if the EFA doesn’t post by my due date?
Yes. You are responsible for the payment of your tuition and fees by the deadline. If the EFA is not posted by your due date, we recommend that you pay the entire amount due. You will receive a reimbursement when the EFA benefit posts. Please refer to Frequently Asked Questions (FAQs) at http://www.treasurer.ohio-state.edu/Bursar/default.aspx .

My EFA is not covering all of my tuition.
The EFA will cover up to 10 credit hours of tuition (Instructional, General and Non-Resident Fees) up to the benefit maximum for a term. Information on program benefit maximums is available at: http://hr.osu.edu/benefits/eb_tuitionassistance.aspx .

Why isn't my EFA covering all of my fees?
Your EFA benefit only applies to tuition (Instructional, General and Non-Resident Fees). Payment of all other fees is the responsibility of the employee. An explanation of other fees is available at: http://registrar.osu.edu/policies/feesexplanation.asp .

I just changed my hours and now my authorization is wrong. When will it be fixed?
If you have had a change of employment or exceeded your credit hour and dollar maximum for your EFA benefit, monitor your account over the next few business days. If your EFA still does not adjust to your new fee assessment, contact Benefits Customer Service at (614) 292-1050 or by e-mail at: service@hr.osu.edu if your EFA does not post by your due date.

Will my EFA cover my forfeiture fees if I drop a class?
No, your EFA will not cover forfeiture fees. You may apply for a one-time (one term only) waiver of forfeiture charges. Please refer to the “Program Highlights” topic in the Faculty and Staff Tuition Assistance Program Guidelines available at: http://hr.osu.edu/benefits/eb_tuitionassistance.aspx .

What happens if I change jobs or quit?
Please refer to the “Change in Employment Status” topic in the Faculty and Staff Tuition Assistance Program Guidelines available at: http://hr.osu.edu/benefits/eb_tuitionassistance.aspx .

Dependent Fee Authorization (DFA) FAQs

How do I receive the DFA benefit?

Who qualifies as my dependent?

I just registered, why isn't my DFA on my account?

Will I receive a late penalty if the DFA doesn’t post by my due date?

Why isn't my DFA covering all of my fees?

I just changed my hours and now my authorization is wrong. When will it be fixed?

Will my DFA cover my forfeiture fees if I drop a class?

How do I receive the DFA benefit?
You must fill out an application for each of your dependents. The application form is available at: http://hr.osu.edu/forms/ben/tuitdep.pdf. The application deadlines for each term are on the form.

Who qualifies as my dependent?
OSU Human Resources Benefits determines who is qualified to be your dependent. The Dependent Tuition Assistance Program Guidelines and the Benefit Summary are available at:
http://hr.osu.edu/benefits/eb_tuitionassistance.aspx.

I just registered, why isn't my DFA on my account?
Your DFA will post automatically to your Statement of Account by your due date. If this does not occur contact Benefits Customer Service at (614) 292-1050 or by e-mail at: eduservice@hr.osu.edu to be sure the Office of Human Resources has all the necessary information regarding your eligibility.

Will I receive a late penalty if the DFA doesn’t post by my due date?
Yes. You are responsible for the payment of your tuition and fees by the deadline. If the DFA is not posted by your due date, we recommend you pay the entire amount due. You will receive a reimbursement when the DFA benefit posts. Refer to Frequently Asked Questions (FAQs) at http://www.treasurer.ohio-state.edu/Bursar/default.aspx for questions concerning refunds.

Why isn't my DFA covering all of my fees?
Your DFA pays a percentage of your resident tuition (Instructional and General Fees) up to a maximum per term. For information on program benefit maximums go to the Benefit Summary – Tuition Assistance for Dependents which is available at: http://hr.osu.edu/benefits/eb_tuitionassistance.aspx. Fee tables are available at: http://registrar.osu.edu/FeeTables/MainFeeTables.asp. Fees other than the instructional and general fees are not covered. For an explanation of other fees click on: http://registrar.osu.edu/policies/feesexplanation.asp.

I just changed my hours and now my authorization is wrong. When will it be fixed?
First check to see if you have already been granted the maximum DFA benefit amount for a term. For benefit guidelines and information on program benefit maximums go to the Benefit Summary – Tuition Assistance for Dependents which is available at: http://hr.osu.edu/benefits/eb_tuitionassistance.aspx. If you are eligible for an increase in the DFA benefit but the amount granted does not adjust when you view your Statement of Account, monitor your account over the next few business days. If your DFA is still not correctly applied or if your DFA does not post by your due date, contact Benefits Customer Service at (614) 292-1050 or by e-mail at: service@hr.osu.edu.

Will my DFA cover my forfeiture fees if I drop a class?
Your DFA pays a percentage of your forfeiture fees for your resident tuition (Instructional and General Fees) up to a maximum per term. For benefit guidelines and information on program benefit maximums go to the Benefit Summary – Tuition Assistance for Dependents which is available at: http://hr.osu.edu/benefits/eb_tuitionassistance.aspx.

GA/Fellows Insurance Payroll Deduction FAQs

Eligible graduate students will have the balance of their insurance premiums and miscellaneous fees (COTA, Student Activity Fee, etc.) covered by a “Pending Payroll Deduction Credit” at the beginning of each term. This credit will be reduced each month as payroll deduction payments are applied directly to the outstanding fees on the student account.

Am I eligible for the payroll deduction?

Why aren’t my fees paid?

Where is my OSU Insurance Contribution?

Should I pay my insurance to avoid late fees?

I'm using my 4th quarter Fee Payment Authorization (FPA) benefit but my OSU contribution for Student Health Insurance is not on my account.

Can I still have my insurance paid through payroll deduction if my GA appointment is entered late?

What if the amount of the payroll deduction is greater than the balance on my account?

What if the amount of the payroll deduction is less than the balance on my account?

Am I eligible for the payroll deduction?
Graduate Associates, Fellows, and Trainees receiving a stipend through the OSU payroll may be eligible for payroll deduction. For more information please review the Benefit Overview Book for Graduate Associates at: http://hr.osu.edu/benefits/studentbenefits.htm.

Why aren’t my fees paid?
If you are a graduate student expecting to have your insurance premium and miscellaneous fees paid through payroll deduction, the Pending Payroll Deduction Credit will post after a Fee Payment Authorization (FPA) appears on your Statement of Account. You may want to consult with your department’s Human Resources Professional (HRP) to verify that your appointment has been entered correctly in the Human Resources system. You should also review the Graduate School Handbook at http://www.gradsch.ohio-state.edu to verify that you meet the enrollment requirements of your appointment.

Where is my Health Insurance Fee Authorization?
If you are eligible for the Health Insurance Fee Authorization, which subsidizes 85% of your premium, it will appear on your Statement of Account by the fee payment deadline. You may want to consult with your department’s Human Resources Professional (HRP) to verify that your appointment has been entered into the Human Resources system correctly. Please note that GA appointees of less than 50% are not eligible for the OSU insurance subsidy. The Bursar’s Office will attempt to collect the entire insurance premium through payroll deduction if your stipend is large enough to cover it. You may verify your eligibility at: http://hr.osu.edu/benefits/studentbenefits.htm.

Should I pay my insurance and miscellaneous fees to avoid late fees?
Late fees are not assessed on unpaid insurance premiums or miscellaneous fees. We recommend that you monitor your student account online to verify that these fees are covered by a Pending Payroll Deduction Credit for payroll deduction. If the Pending Payroll Deduction Credit is not posted, consult your department’s Human Resources Professional (HRP) to determine if your appointment has been entered correctly into the Human Resources system. You should also review the Graduate School Handbook at http://www.gradsch.ohio-state.edu to verify that you meet the enrollment requirements of your appointment.

I am using my 4th Quarter Fee Payment Authorization (FPA) benefit but my Health Insurance Fee Authorization is not on my account.
Graduate students using their GA 4th Quarter FPA benefit will not receive a Health Insurance Fee Authorization on their Statement of Account. Students must be on an active appointment of 50% or higher in order to be eligible for this insurance subsidy as noted at http://hr.osu.edu/benefits/studentbenefits.htm. Please be aware that effective Summer 2012, the 4th quarter Fee Payment Authorization will be replaced with a Summer Fee Authorization and will only be available during the summer term. For more information, please see: http://www.gradsch.ohio-state.edu/DEPO/PDF/GS_HANDBOOK_SEMESTERS.pdf.

Can I still have my insurance and miscellaneous fees paid through payroll deduction if my GA appointment is entered late?
After the first payroll period for the term, we are no longer able to set up a payroll deduction for insurance or miscellaneous fees. We are also not able to cancel a deduction if you decide to cancel your insurance after the first payroll period.

What if the amount of the payroll deduction is greater than the balance on my account?
Credit balances resulting from an overpayment of fees due to an excess payroll deduction will be refunded after the monthly payroll deduction is posted to your student account. Refer to http://www.treasurer.ohio-state.edu/Bursar/default.aspx#fragment-16 for questions concerning refunds.

What if the amount of the payroll deduction is less than the balance on my account?
You are responsible for any balance on your account that is not paid by the payroll deduction. The amount will be due immediately.

GA/Fellowship Fee Payment Authorization (GFA) FAQs

How do I receive my GFA authorization?

I just enrolled, why isn't my GFA on my account?

Will I receive a late penalty if the GFA doesn’t post by my due date?

Why isn’t my GFA covering the full amount of my tuition?

Will my GFA cover my forfeiture fees if I drop a class?

What is the summer session fee authorization?

How do I receive my GFA authorization?
Your GFA will post to your Statement of Account after you enroll if you are a Graduate Associate, Trainee or Fellow and are fulfilling the minimum enrollment requirements for the appointment. Refer to the Graduate School Handbook at: http://www.gradsch.ohio-state.edu/index.html.

I just registered, why isn't my GFA on my account?
Your GFA will post automatically to your Statement of Account by your due date. The time between your enrollment and the GFA posting will vary depending on when your employing department (appointing unit) enters your appointment on your HR record. Contact your department’s Human Resources Professional (HRP) if your GFA does not post by your due date to verify that the entry in HR is accurate.

Will I receive a late penalty if the GFA doesn’t post by my due date?
Yes. You are responsible for the payment of your tuition and fees by the deadline. If the GFA is not posted by your due date, we recommend that you pay the entire amount due. You will receive a reimbursement when the GFA authorization posts. Refer to Frequently Asked Questions (FAQs) at: http://www.treasurer.ohio-state.edu/Bursar/default.aspx for questions concerning refunds.

What charges on my account will my GFA authorization cover?
Your GFA will always apply to tuition (Instructional, General and Non-Resident Fees) and technology fees if applicable. Coverage of any other fees is at the discretion of your appointing unit. Please refer to your Graduate Associate Appointment Document to see which fees your department has agreed to cover. An explanation of other fees is available at: http:// http://registrar.osu.edu/policies/feesexplanation.asp.

Isn't my GFA covering the full amount of my tuition and fees?
The percentage of your tuition and fees covered is dependent on your appointment.
GA appointments of 50% or greater cover 100%.
GA appointments of less than 50% cover 50%.
Fellow appointments cover 100%.
Refer to the Graduate School Handbook at: http://www.gradsch.ohio-state.edu/index.html.

Will my GFA cover my forfeiture fees if I drop a class?
Your GFA will cover forfeiture fees only if you maintain the minimum enrollment requirements for your appointment. If you are no longer meeting the requirements, you will lose your GFA and must pay any fees due personally. Please refer to “9. Withdrawal/Disenrollment” in your Graduate Associate Appointment Document for a more detailed explanation.

What is the Summer session fee authorization?
Graduate Associates who are appointed for the Autumn and Spring semesters but not appointed for the Summer semester are eligible for the Summer session fee authorization. Refer to the Graduate School Handbook at: http://www.gradsch.ohio-state.edu/index.html. This benefit is not available to Fellows or Trainees. The Summer session fee authorization replaces the 4th quarter authorization benefit used prior to the switch to semesters in Summer 2012.

Exchange of Services Authorization (EOS) FAQs

Exchange of Services (EOS) fee authorizations are granted to area school districts and agencies through field placement programs within the College of Education and Human Ecology and the College of Social Work. For further information about these programs, please refer to the College of Education and Human Ecology’s website at: http://ehe.osu.edu/outreach/schools-network/ and the College of Social Work’s website at: http://csw.osu.edu/fieldeducation/.

My school (or agency) pays for my fees. Why do I still owe money?

Will I receive a late penalty if the EOS authorization doesn’t post by my due date?

What are COTA fees, technology fees, student union fees, and the student activity fees? Do I have to pay them?

I didn’t have COTA fees, technology fees, student union fees and student activity fees last term. Why do I have them now?

Why do I have a non-resident fee even though I'm a resident of Ohio? Will my fee authorization cover it?

What happens if I drop my class?

Can I keep my EOS authorization for next quarter if I don't use it now?

What are my responsibilities as an EOS participant?

My school (or agency) pays for my fees. Why do I still owe money?
Your school or agency authorizes payment for resident tuition only (Instructional and General Fees) for a specific number of credit hours. If you register for more than the authorized number, you will have to pay the difference plus additional miscellaneous fees.

Will I receive a late penalty if the EOS authorization doesn’t post by my due date?
Yes. You are responsible for the payment of your tuition and fees by the deadline. If the EOS is not posted by your due date, we recommend that you pay the entire amount due. You will receive a reimbursement when the EOS authorization posts. Please refer to Frequently Asked Questions (FAQs) at http://www.treasurer.ohio-state.edu/Bursar/default.aspx for questions concerning refunds.

What are COTA fees, technology fees, student union fees, and the student activity fees? Do I have to pay them?
Yes. The EOS authorization covers only resident tuition (Instructional and General fees). For an explanation of fees go to: http://registrar.osu.edu/policies/feesexplanation.asp.

I didn’t have COTA fees, technology fees, student union fees and student activity fees last term. Why do I have them now?
Your fee assessment can change depending on the classes you take and the campus you attend. Distance learning classes or workshops, for example, may have fewer or no miscellaneous fees.

Why do I have a non-resident fee even though I'm a resident of Ohio? Will my fee authorization cover it?
No, your EOS fee authorization covers resident tuition only (Instruction and General fees).
The Office of the Registrar may not have all the information needed to confirm your Ohio residency, or a change in your circumstances may have affected your residency status. For more information regarding residency go to: http://registrar.osu.edu/residency/index.asp.

What happens if I drop my class?
If you drop your class after the quarter begins you may be assessed forfeiture fees. Forfeiture fees are not covered by your EOS authorization. For an explanation of forfeiture fees go to: http://registrar.osu.edu/policies/feesexplanation.asp . For a listing of Important Dates go to: http://enrollmentservices.osu.edu/fee-FAQs.html.

Can I keep my EOS authorization for next quarter if I don't use it now?
No. Your unused fee authorization will be returned to your school district or agency for reallocation.

What are my responsibilities as an EOS participant?
1. Pay tuition beyond the authorized credit hour amount.
2. Pay miscellaneous fees and forfeiture fees incurred from dropping classes.
3. Monitor your Statement of Account online on a regular basis.
4. Activate and monitor your OSU email account.

Negative Service Indicator (Hold) FAQs

Why is there a hold on my account?

What problems will a negative service indicator (previously known as a hold) cause?

Why is there a hold on my account?
Faculty Rule 3335-9-16 provides that an administrative hold (now known as a negative service indicator in the Student Information System)will be placed on a student's record if that student has failed to comply with an obligation imposed by the University or has an overdue debt or fine.

What problems will a negative service indicator (previously known as a hold) cause?
Students with administrative holds (now known as a negative service indicator in the Student Information System)will be denied certain services, including, but not limited to, registration, receipt of grades, transcripts or diplomas, denial of library or recreational services, denial of football ticket pickup. Students with negative service indicators who attempt to graduate will not be processed or receive their diplomas until their negative service indicator is cleared.

Refunds FAQs

Why does my account still show I have a balance due, I'm expecting my aid to pay all of my tuition and fees and to get a refund?

Can I have my refund now?

How do I obtain my refund?

Why do I owe the University back for my refund?

I dropped the number of credit hours I'm taking. Do I have a refund?

Why does the date I dropped hours/withdrew affect my refund?

Will my refund be mailed?

Why does my account still show I have a balance due, I'm expecting my aid to pay all of my tuition and fees and to get a refund?
If your aid does not appear on your statement of account, check your Financial Aid status by clicking on ‘View Financial Aid’ link located in the Finances section of your Student Center page in SIS http://buckeyelink.osu.edu/. Check your To Do List located on the right hand side of the page to make sure you have completed all steps necessary for your aid to post to your fee account. Please note: some aid requires a minimum of half time enrollment for aid to apply and some requires full time enrollment. Click here for more information: http://www.sfa.osu.edu/.

Can I have my refund now?
Refunds from excess Financial Aid are available via direct deposit no sooner than 5-7 days before the start of classes each quarter. Personal payment refunds will not be sent until 21 days after they are posted. Students are no longer able to obtain a refund in person. Why wait? Sign up for direct deposit today. Please go to http://buckeyelink.osu.edu/ to log into your Student Center page. In the Finance section of your Student Center page, click on the Account Refund link to sign up for direct deposit. You will be redirected to Sallie Mae Business Solutions site to enter your account information where you want your refund to be deposited.

How do I obtain my refund?
The best way to obtain your refund is to sign up for direct deposit. Students not using direct deposit will have their refund mailed to their local address.

Why do I owe the University back for my refund?
If your financial aid has been adjusted, you may owe back for refunds issued based on the original aid amounts disbursed. Adjustments to financial aid can be the result of a change in hours, a change in a student's eligibility for certain types of aid, or failure to meet satisfactory academic progress requirements (SAP). Please see http://www.sfa.osu.edu/ for further details.

I dropped the number of credit hours I'm taking. Do I have a refund?
If you have paid for full time enrollment and drop below 12 credit hours, you may be eligible for a refund. Eligibility for a refund depends upon how tuition and fees were paid (if tuition and fees were paid by the student or if they were paid by Financial Aid), and the date of the drop in hours. If tuition and fees were paid by Financial Aid, please contact the SSC at (614) 292-0300.

Why does the date I dropped hours/withdrew affect my refund?
Students who drop hours (below full time) or withdraw after the first Friday of the quarter will be charged a percentage of the tuition for the number of hours dropped. For the quarterly refund periods please click http://enrollmentservices.osu.edu/fee-FAQs.html . For information about how dropping hours affects Financial Aid, please contact the SSC at (614) 292-0300.

Will my refund be mailed?
Students not using direct deposit will have their credit balances mailed to their local address. Students should be sure to keep their address information up to date.

Tuition and Fee Payment FAQs

When are fees due?

Are statements of account mailed?

How do I obtain a statement of account?

How much are fees?

Can I pay with a credit/debit card?

How do I pay my tuition and fees?

How do I pay with foreign currency?

Can I mail payment for more than one student in the same envelope?

Do you have a payment plan?

What happens if I can't pay my fees by the deadline?

What address do I mail my payment to?

What will happen if I stop payment on the check I submitted for payment?

When are fees due?
http://enrollmentservices.osu.edu/tuition-fee-policyAU11.html

Are statements of account mailed?
Statements of Account are paperless; the Office of the University Bursar does not mail statements of account.

How do I obtain a statement of account?
To obtain a Statement of Account, sign into your ‘Student Center’ in SIS http://buckeyelink.osu.edu/. Click on Account Inquiry located in the Finances section of your Student Center page. On the 'Activity' tab, you will find outstanding charges that are due on your account. To print a Statement of Account, click the 'Print Statement of Account for All Terms' button.

How much are fees?
To obtain the fee schedules, click here: http://registrar.osu.edu/FeeTables/MainFeeTables.asp .

Can I pay with a credit/debit card?
The Office of the University Bursar accepts MasterCard, Discover, and American Express for online payment of tuition and fees related charges. Students can access this payment option by going to the “Finances” section of their student center web site, and then clicking on the green button called "make a payment". Next, click "make a payment" again. Then choose make a payment a final time. Guardians can choose this as a payment option in their guardian accounts at https://commerce.cashnet.com/osupay. Students and guardians who choose to use this payment option will be charged a 2.75% convenience fee by our vendor. This fee is non-refundable.

How do I pay my tuition and fees?

1. Log in to your Student Center by going to http://buckeyelink.osu.edu/ and selecting "My Student Center". Key in your name.# and password.

2. Under the “Finances” section in the middle of the page (one of the blue bars), click on the green button called "make a payment". Next, click "make a payment" again, or choose "mail a payment" further down the page for a payment coupon and for instructions on mailing a payment.

Mail the payment coupon and your payment by the due date to:

Office of the University Bursar
The Ohio State University
Dept 0997
Columbus OH 43271-0997

How do I pay with foreign currency?
For information on how to make a payment with foreign currency, please go to https://dcm.osu.edu/content/groups/public/documents/job_aids/making_foreign_currency_paymen.pdf.

Can I mail payment for more than one student in the same envelope?
No. Each payment for each student must be mailed in a separate envelope. DO NOT mail one check for multiple students or include multiple checks for multiple students in the same envelope. The payments are not processed manually here at the University; they are processed for us by our payment-processing center at our bank. The problems that can result from not mailing separate payments in separate envelopes for more than one student are most certainly not worth saving the cost of the stamp.

Do you have a payment plan?
The Tuition Option Payment Plan (TOPP) is the University's payment plan. For more information about the TOPP program, click the student center link on the left of this page.

What happens if I can't pay my fees by the deadline?
http://enrollmentservices.osu.edu/tuition-fee-policyAU11.html

What address do I mail my payment to?
If mailing a personal check, money order, or cashier check, payment should be mailed to:

Office of the University Bursar
The Ohio State University
Dept 0997
Columbus OH 43271-0997

What will happen if I stop payment on the check I submitted for payment?
The Office of the University Bursar (OUB) rarely recommends issuing a stop payment on a check that has been sent to the University. Because payments are not processed manually, they are processed for us by our bank, there is no way to prevent a check that has been stopped from being processed. If a stop payment is issued on a check sent to the University the result will be a returned check charge in the amount of 30.00 for each payment that is stopped.

Alternative Loan FAQs

How do I find the status of my alternative loan?

My lender has not heard back from the school. What happens next?

How many credit hours do I have to take to be eligible for an alternative loan?

I am taking a co-op class this quarter so I don’t have any credit hours. Will I be eligible for my loan disbursement?

How will I know when you’ve received my loan disbursement?

If my alternative loan is not posted to my account by my due date, will I get a late fee?

When can I have my refund for excess external scholarship monies?

I have withdrawn from OSU and my alternative loan has posted to my account. What will happen to the funds?

I am no longer planning to attend OSU. What should I do about my alternative loan?

I am attending classes at a regional campus. How do I get my loan?

How do I find the status of my alternative loan?
We recommend you contact your lender first. Their service representative should be able to tell you the status of your loan application, if funds have been sent and how – electronically or via paper check.

My lender has not heard back from OSU yet. What happens next?
This usually means OSU is in the process of “certifying” your loan. The loan amount you requested cannot exceed the cost of attendance for your degree program. The Office of Student Financial Aid is the area responsible for certifying the loan amount. For more information, click on the following link: http://sfa.osu.edu/Loans/.

How many credit hours do I have to take to be eligible for an alternative loan?
Most lenders follow Federal Direct Loan regulations in requiring half-time enrollment, 6 credit hours (undergraduate) or 5 credit hours (graduate student).

I am taking a co-op class this quarter so I don’t have any credit hours. Will I be eligible for my loan disbursement?
No. You must be taking at least 6 credit hours (undergraduate) or 5 credit hours (graduate student) to be eligible to receive your alternative loan.

How will I know when you’ve received my loan disbursement?
Before contacting our customer service areas, you may want to contact your lender to see if they have released the funds. If so, we recommend you begin monitoring your Statement of Account online on a regular basis. Most loan funds are sent via Electronic Funds Transfer (EFT). If you meet the enrollment requirements, funds will be disbursed to your fee account. If your lender sends a paper check and it requires your signature, we will post an online message. We encourage you to monitor your OSU e-mail account as well.

If my alternative loan is not posted to my account by my due date, will I get a late fee?
Yes, if your loan funds cannot disburse by your fee payment deadline due to insufficient course enrollment or lack of your signature (in the case of a paper check), you will be assessed a late payment penalty fee. Please monitor your online fee account and your OSU email account for important messages to avoid this action.

When can I have my refund for excess external scholarship monies?
Refunds from excess alternative loan funds are handled the same way as all excess aid. For information on Direct Deposit, please click on the following link: http://www.financialservices.ohio-state.edu/Bursar/default.aspx.

I have withdrawn from OSU and my alternative loan has posted to my account. What will happen to the funds?
The Office of the University Bursar reserves the right to return alternative loan funds at the request of the Office of Student Financial Aid or at the request of your lender.

I am no longer planning to attend OSU. What should I do about my alternative loan?
Contact your lender and the Office of Student Financial Aid as soon as you know you will not be attending. Your lender may be able to stop the current and future scheduled EFT disbursements. If we receive a paper loan check, we will return it to your lender.

I am attending classes at a regional campus. How do I get my loan?
Loan funds sent via Electronic Funds Transfer (EFT) will be disbursed to your student fee account as long as you meet enrollment requirements. Loan funds sent via paper check will be sent to your Regional business office if your signature is required. We recommend you monitor your student account online for posted messages. If you choose a lender who sends funds via check, please allow extra time for processing so the funds can be processed by your fee payment deadline.

External Scholarship FAQs

I received a scholarship from a non-university source. What happens next?

Where do I mail my external scholarship check?

I sent my scholarship check to the wrong address. Should I contact the donor to stop payment?

How can I tell if you received my external scholarship check?

How long does it take for my external scholarship to appear on my account?

What do I do if my scholarship doesn’t appear on my Statement of Account?

I see that my scholarship appears on my Statement of Account, but it is not applying to my current charges. Why not?

I expect that my external scholarship will pay my fees. If it is not posted to my account by the due date, will I be charged a late fee?

What if I do not need the scholarship money until the next term? Should I turn my
scholarship check in now?

The organization sponsoring my scholarship wants proof of enrollment. What should
I do?

The organization sponsoring my scholarship wants an invoice. What should I do?

My external scholarship is posted in full for the current term. Can that be changed?

I was expecting to see my entire scholarship posted for the current term. Where is the rest?

When can I have my refund for excess scholarship monies?

I decided not to attend Ohio State. What should I do about my external scholarship?

I am attending another school. Can you forward the scholarships that I already sent to you?

What happens to my scholarship if I withdraw from classes in the middle of the term?

I decided to delay my enrollment. Can I have my scholarship in a later term?

I received a scholarship from a non-university source. What happens next?
For information on how non-university scholarships are administered, please click on
http://www.sfa.osu.edu/forms/award/external.pdf.

Where do I mail my external scholarship check?
Mail your scholarship checks to the following address even if you are attending classes at a Regional Campus. If the check is made payable only to you, remember to sign the check and write “pay to the order of OSU” before mailing. If the check is made co-payable to you and The Ohio State University, sign your name. Please include your student ID# or your name.#.

Office of the University Bursar
The Ohio State University
Student Academic Services Building, 2nd Floor
281 W. Lane Avenue
Columbus, OH 43210-1132

I sent my scholarship check to the wrong address. Should I contact the donor to
stop payment?
No. Most payments reach our office eventually although processing may be delayed 5 to 10 business days beyond the standard turnaround time. Stopping payment will result in return check charges on the student fee account. Always contact the Bursar’s Office before considering this action.

How can I tell if you received my external scholarship check?
Your external scholarship will appear as a credit on your online Statement of Account.

How long does it take for my external scholarship to appear on my account?
Generally, it takes 5 to 10 business days to process external aid after it is received by our office. Processing time will increase during peak fee collection periods and when payments are not mailed to the correct address. We recommend your scholarship sponsors send payment several weeks before the fee payment deadline. For more information, please click on the following link: http://www.sfa.osu.edu/forms/award/external.pdf.

What do I do if my scholarship doesn’t appear on my Statement of Account?
Contact your scholarship sponsor to determine when and where they mailed the payment. If it was mailed to an address other than 281 W. Lane Ave. 2nd Floor, there will be a delay in processing. Next, verify that you are meeting all criteria for your award. Finally, monitor your account online. If your scholarship does not appear even after expected delays, contact the Bursar’s Office for additional instruction. For more information, click on the following link: http://www.sfa.osu.edu/forms/award/external.pdf.

I see that my scholarship appears on my Statement of Account, but it is not applying to my current charges. Why not?
The scholarship may have been posted to a future term. If your donor did not provide disbursement
instructions we may be able to apply the funds to the current term. Another possibility may be that you are not meeting the requirements of your donor, such as having insufficient enrollment hours. If this is the case, the funds will appear on your Statement of Account in the “Unapplied Payments” section. The scholarship description will also be preceded by an “H”. We will monitor and adjust these scholarships when your enrollment requirement is met.

I expect that my external scholarship will pay my fees. If it is not posted to my account by the due date, will I be charged a late fee?
Yes. You should always consider paying your fees up front if possible and receive a reimbursement after
your scholarship has been credited to your fee account. If a late fee has been assessed but your scholarship payment was placed in the US Mail and postmarked by the fee deadline, late payment penalties will be waived. A variety of student services may be withheld while your fees remain unpaid. For more information, click on the following link: http://www.sfa.osu.edu/forms/award/external.pdf.

What if I do not need the scholarship money until the next term? Should I turn my
scholarship check in now?
Yes, please bring or mail all scholarship checks to the Bursar Office (SASB 2nd Floor 281 W. Lane Ave.) as soon as possible after receiving the check. We are able to apply the funds to a future term. This also avoids any issues that may arise from stale dated checks.

The organization sponsoring my scholarship wants proof of enrollment. What should I do?
As a customer service provider for the Office of the University Registrar, the Student Service Center can
assist with the enrollment verification process. Please visit: http://www.ssc.osu.edu.

The organization sponsoring my scholarship wants an invoice. What should I do?
Generally, most organizations will accept a copy of an online Statement of Account which you can provide.
Please be sure to also include the SASB mailing address listed above. However, if this documentation
is not acceptable, you or your scholarship donor may send us a written request for payment which includes
their address as well as your student and award information. Processing time for these requests is similar to payments. To access your Statement of Account, please visit your Student Center at: http://www.buckeyelink.osu.edu.

My external scholarship is posted in full for the current term. Can that be changed?
Generally, we are able to redistribute funds if the request is received by the Bursar’s Office before the refund process of excess aid begins for the term. If we have already begun the refund process it may not be advisable to alter the distribution. Fees could become past due causing other student services to be withheld until payment is received.

I was expecting to see my entire scholarship for the current term. Where is the rest?
Generally, scholarship donors choose how and when funds are sent. They may send the entire amount at one time and instruct us to disburse it over one term or evenly over the multiple terms or they may send a partial payment at the beginning of each term.

When can I have my refund for excess scholarship monies?
Refunds from excess scholarship funds are handled the same way as all excess aid. For information on Direct Deposit, please click on the following link:
https://assist-erp.osu.edu/sis/WebHelp/studentcenter/sf_account_refund.html.

I decided not to attend Ohio State. What should I do about my external scholarship?
Contact the Office of the University Bursar immediately. If the check has not been processed we will return it to your sponsor. If the check has already been processed we will submit a refund request to our Accounts Payable office for your sponsor. The return process takes at least two weeks and possibly longer during peak fee collection time.

I am attending another school. Can you forward the scholarships I already sent to you?
No. If the check has not been processed we will return it to your sponsor. If the check has already been processed we will submit a refund request to our Accounts Payable office for your sponsor. The return process takes at least two weeks and possibly longer during peak fee collection time.

What happens to my scholarship if I withdraw from classes in the middle of the term?
Contact the Office of the University Bursar immediately. It is your responsibility to follow the requirements established by your scholarship sponsor. We will review correspondence and return the funds at your sponsor’s request.

I decided to delay my enrollment. Can I have my scholarship for a later term?
Unless your sponsor has indicated we must return the funds, we can transfer the credit to a later term.

College Savings Payment (529) FAQs

I am withdrawing funds from Ohio Tuition Trust Authority and need OSU’s address and bank routing number.

I’m attending a regional campus. Where should Ohio Tuition Trust Authority send the funds?

I’ve received withdrawal confirmation from Ohio Tuition Trust Authority. The money is not on my account. Where is it?

I decided not to attend Ohio State. What should I do about my College Advantage funds through Ohio Tuition Trust Authority?

OTTA pays for my fees. Why did I get a late fee?

Where should I send my 529 savings payment?

How long does it take for my 529 College Savings payment to appear on my account?

I am withdrawing funds from Ohio Tuition Trust Authority and need OSU’s address and bank routing number.
Due to the large number of College Advantage participants attending The Ohio State University, the Ohio Tuition Trust Authority (OTTA) has our address and bank routing information on file. Funds will be sent electronically. Do not send your withdrawal application to us for completion but rather to the servicer listed on the application.

I’m attending a regional campus. Where should Ohio Tuition Trust Authority send the funds?
Regardless of the campus you attend, OTTA sends funds electronically to the Columbus campus. The Bursar’s Office will apply the OTTA credit to your student account.

I’ve received withdrawal confirmation from Ohio Tuition Trust Authority. The money is not on my account. Where is it?
College Advantage funds through OTTA are sent electronically. OSU must verify receipt of this transmission before the Bursar’s Office can credit your student account. If the credit does not appear on your account after 5 to 10 business days, contact the Bursar’s Office. Then, monitor your fee account online over the next few days.

I decided not to attend Ohio State. What should I do about my College Advantage funds through Ohio Tuition Trust Authority?
College Advantage funds remain on your fee account and apply to any outstanding charges first. Then, any excess funds will be refunded to you. The Bursar’s Office does not return funds to Ohio Tuition Trust Authority for reinvestment. For information on our refund process return to :
http://www.treasurer.ohio-state.edu/Bursar/default.aspx/. Click 'Frequently Asked Questions'. Then click 'Refunds FAQ's'.

OTTA pays for my fees. Why did I get a late fee?
To avoid late fees, fees must be paid online, postmarked, or paid in person on or before the fee payment deadline. Fees that are paid after the deadline will be subject to late payment penalty; Housing may assess separate late fees. For more information about late fees, please click on the following link: http://registrar.osu.edu/policies/applellatereview.asp

Where should I send my 529 savings payment?
Please provide your College Savings account administrator with the following mailing address:

Office of the University Bursar
The Ohio State University
Student Academic Services Building 2nd Floor
281 West Lane Ave
Columbus, OH 43210

How long does it take for my 529 College Savings payment to appear on my account?
College Savings payments typically arrive during peak fee collection and can take a minimum of 10 business days after they are received by our office. For this reason we recommend contacting your College Savings account administrator at least a month before the fee payment deadline to begin the withdrawal process. Students should begin monitoring their account online after 10 business days.

Student Loan FAQs

When is the payment due date?

To whom do I make my check payable?

What are penalty charges on our billing statement?

What are other charges on our billing statement?

How often should I file a deferment?

What kind of deferments are available?

Are there forbearances available?

What if I am experiencing economic hardship?

What if I am unemployed?

Can I consolidate my loans?

I want to consolidate my loans. Is that a good idea?

Who do I speak to about consolidating my loans?

Who is the Lender of my loan(s)?

My income each month is not enough for me to make my loan payment and pay the rest of my bills.

I am transferring / have transferred and I have outstanding loans. What can I do?

What is a Grace Period? When does grace start?

Where do I find the forms for federal loan deferment, forbearance, and/or cancellation?

What is a Deferment? How do I get my loan(s) Deferred?

I am in the military. Can my loan(s) be deferred?

How can I get my Federal Perkins loan(s) cancelled?

How do I log into the "Student Loans ePay" feature?

What FORMS OF PAYMENT can I use to pay using the "Student Loans ePay" feature?

Can my Service Indicator (previously known as a HOLD) be removed after I make a payment?

After submitting a payment, when will this payment be reflected in the new loan balance?

What should I consider if I am contemplating making a) a monthly ACH payment (either the 1st , 10th , 15th, or 20th of the month) or b) daily ACH?

How does an automatic ACH established for the 1st of the month affect my account?

If I was already established as a monthly ACH before the new "Student Loans ePay" feature,
how do I get my PIN number since I do not receive a bill?

How do I know that my payment was made?

How quickly will my payment be withdrawn from my bank account if I pay with ACH from my (savings or checking) for a one-time transaction or monthly-established payment?

Can I pay with my debit card?

What other benefits are provided through "Student Loans ePay?"

Is using the "Student Loans ePay" safe?

Can I use the "Student Loans ePay" feature at any time?

Can I pay my Accounts Receivable bill with the "Student Loans ePay" feature?

Who do I contact if I want to speak with someone about my loan(s)?

When is the payment due date?
All payments are due on the 25th of the month. Payment must be received in our office by the 25th for credit for that month.

To whom do I make my check payable?
All checks should be made payable to The Ohio State University and include either your Student ID# or the last 4 digits of your social security number.

What are penalty charges on our billing statement?
Penalty charges are the late fees that are assessed when Federal loans go past due. $1 is assessed at 30 days past due. $2 is assessed at 60 days past due.

What are other charges on our billing statement?
They may be:

In-house collection fees are the collection costs that are assessed on a loan that goes 90 days past due. $20 per month is assessed every month until the account is brought current or placed in deferment.

Returned check charge is the handling charge assessed when your check is returned for any reason by the bank. The amount is now $30.00.

How often should I file a deferment?
Deferments should be filed at least every year.

What kind of deferments are available?

University short-term loans: none

University long-term loans: none

Perkins Loans: in school deferments (enrolled at least halftime); forbearance, unemployment, and economic hardship; call your loan counselor for more information

Health Professions Loans: in school deferments (enrolled fulltime); internship/residency; forbearance; military; call your loan counselor for more information

Nursing loans: forbearance; military; call your loan counselor for more information

What if I am experiencing economic hardship?
Available on Perkins loans only. Contact your Financial Services Representative (loan counselor) for further details (614)292-1056.

What if I am unemployed?
Available on Perkins loans only. Contact your Financial Services Representative (loan counselor) for further details (614)292-1056.

Can I consolidate my loans?
Only Federal loans can be consolidated.

I want to consolidate my loans. Is that a good idea?
Keep in mind that only federal loans can be consolidated. If you chose to consolidate, it is best to see what guidelines each loan has for this option. For example, if you choose to consolidate Perkins loans, you waive your ability to get your loan cancelled at a later time. Please perform your research before making this financial decision. Contact your Financial Services Representative (loan counselor) for further details (614)292-1056.

Who do I speak to about consolidating my loans?
Speaking with your Financial Services Representative (Loan Counselor) will help in the process of deciding if consolidation is the best option for you. By speaking to our counseling staff, your economic situation will be assessed and advice will be provided accordingly.

Who is the Lender of my loan(s)?
The lender of your loans can vary. The Ohio State University is the Lender for the Perkins/Health Professions Loan(s) whereas a local/national bank can be the lender for the Stafford Loan, and AFSA (American Financial Services Association) is the lender for the Direct Loan. This information is outlined in the promissory note and the exit interview.

My income each month is not enough for me to make my loan payment and pay the rest of my bills.
You have the ability to defer your federal loans through Economic Hardship or Forbearance. Contact your Financial Services Representative (loan counselor) for further details (614)292-1056.

I am transferring / have transferred and I have outstanding loans. What can I do?
Only federal loans can be deferred as long as you provide proof of part-time or more enrollment status at your new education institution to your Lender (OSU). Also, you are required to complete the necessary exit interview and submit all the forms required for deferment.

What is a Grace Period? When does grace start?
Grace period is a specif

Online Exit Interview FAQs

Who do I contact if I need to complete an exit interview?

How do I logon to complete the exit interview process?

Is completing the Exit Interview necessary?

I have a hold on my account due to a pending exit, and I need to register for classes. How do I get the hold removed?

I am not graduating. Why do I need to perform an exit interview?

I did not go to school this quarter, but I will be returning next quarter. Do I still need to complete an exit interview?

I am afraid I will not receive any financial aid if I complete my exit interview?

Why do you require references when completing an Exit Interview?

Where can I complete an exit interview for University Loans?

Who is the Lender of my loan(s)?

I am transferring / have transferred and I have outstanding loans. What can I do?

Who do I contact if I need to complete an exit interview?
Exit interviews are conducted in two different offices here at The Ohio State University. Student Financial Aid conducts exit interviews for Stafford/Direct Loans and Student Loan Services conducts exit interviews for Perkins/Health Professions Loans. For questions or to inquire about which exit interview(s) need to be completed contact:

Student Financial Aid Stafford/ Direct Loans
(614)292-0300
Student Loan Services Perkins/ Health Professions
(614) 292-1056

How do I log on to complete the exit interview process?
1. Click Online Exit Interview Log In.

2. Log in using your Ohio State’s School Code (59), Account Number, and Pin (provided via postal mail or email).

This information is also provided via email and postal mail notification to all students requiring exit counseling. If you do not have the information above, contact Student Financial Aid or Office of the University Bursar at the numbers provided above for assistance.

Is completing the Exit Interview necessary?
Yes. The exit interview is part of a federal mandated requirement for all borrowers who receive government assistance to fund their education. Upon signing the promissory note, you have agreed to this regulation.

I have a hold on my account due to a pending exit, and I need to register for classes. How do I get the hold removed?
You would need to complete the exit interview(s) for your loan(s). Depending on the loan, an exit interview can take anywhere from ten (10) minutes to one (1) hour to complete the interview process. Hold removal can take up to two (2) business days for our system to update your new status. If you need immediate assistance after completion, contact Student Financial Aid (Stafford/Direct Loans) or Student Loan Services (Perkins/Health Professions Loans) to have the hold manually removed.

I am not graduating. Why do I need to perform an exit interview?
At some point your enrollment status either dropped below part-time status (six (6) credit hours for undergrad and five (5) credit hours for graduate students), you were not enrolled the previous quarter, or you were initially scheduled to graduate at the conclusion of the quarter. Our system picks up this information and signals our office that an exit interview is needed. This information is then translated to the student through email or postal mail.

I did not go to school this quarter, but I will be returning next quarter. Do I still need to complete an exit interview?
Yes. One of the requirements for federally-funded loans (Perkins/Health Professions, Stafford, Direct Loan) is maintaining a part-time or higher status during the regular school year (Fall - Spring).

I am afraid I will not receive any financial aid if I complete my exit interview?
If you are registered for classes and you have filed a FAFSA for the current year, as long as you are within the criteria to receive funding, you will receive the loan again. This will continue to be the process until you decline the funds or are no longer qualified for funding.

For further information, please contact:
Student Financial Aid
(614) 292-0300 or (800) 678-6440.

Why do you require references when completing an Exit Interview?
A reference is used as a contact in the event we are unable to reach you with the contact information previously provided. These individuals will know your whereabouts and how to contact you at all times. Your references will never be contacted unless this situation occurs.

Where can I complete an exit interview for University Loans?
Unfortunately at this time, University Loan exit interviews are currently not available on the website. OSU Student Loans Services/Accounts Receivable is currently developing a "University Loan Exit Interview" service with ECSI (Educational Computer Systems Inc.). Estimated rollout date of this feature will be Winter Quarter 2007.

Who is the Lender of my loan(s)?
The lender of your loans can vary. The Ohio State University is the lender for the Perkins/Health Professions Loan(s). The Federal Direct Loan Program is the lender for the Stafford Loan program at The Ohio State University. This information is outlined in the promissory note and in the exit interview.

I am transferring / have transferred and I have outstanding loans. What can I do?
Federal loans can be deferred as along as you provide proof of part-time or more enrollment status at your new education institution to your lender (OSU or local/national bank). Also, you must complete the necessary exit interview and submit all the forms required for deferment. University and Short-term loans cannot be deferred.

Open Positions: Student Clerical Assistants

Email: hairston.94@osu.edu

Download Application Form (not available yet)

Student Accounting and Reconciliations

Riverwatch Tower – Suite B

Student Accounting is responsible for the daily reconciliation of student payment and disbursement activity occurring within the Office of the University Bursar. They also reconcile the general ledger accounts receivables maintained by the Office of the University Bursar. They review all checks returned by the bank and send these to Accounts Receivable (Bursar’s Office) and other University departments for collection. The department is responsible for all governmental reports, financial reports, monitoring and compliance, forecasts, and analysis for the student loan programs administered by the Office of the University Bursar, including those to the U.S. Departments of Education, and Health and Human Services. The Student Accounting area provides significant accounting support for Accounts Receivable and Student Loans including related support to university departments for both of these functions.

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